Frequently Asked Questions (FAQ)
Find answers to common questions, troubleshooting steps, and tips for using Val Shop.
General
Can I purchase skins directly inside Val Shop?
No. Riot Games' mobile API does not allow direct skin purchases or VP transactions. Val Shop allows you to view active rotations, bundle countdowns, prices, and preview videos so you know what is in your store without launching VALORANT on your PC.
Is Val Shop free to use?
Yes, Val Shop is free to download and use.
Authentication & Sessions
Why did my session expire?
Riot Games sessions naturally expire or become invalid when:
- You change your Riot password.
- You log out of all active sessions from the Riot Account Management portal.
- The session token reaches Riot's maximum session lifetime limit.
When this happens, simply tap Sign In to renew your authentication.
Is my Riot Account safe when using Val Shop?
Yes. Authentication occurs directly through Riot's official web login page (auth.riotgames.com) within an embedded web view. Val Shop never sees or stores your plain-text password and communicates directly with official Riot endpoints.
Wishlist & Favorites
How does the Wishlist work?
When you add weapon skins to your Wishlist, Val Shop saves them locally. Whenever you open the app and view your daily rotation, any matching skin from your Wishlist will be highlighted with a dedicated in-app banner.
Party & Chat
Can I queue for Competitive matches from my phone?
Yes, as party leader, you can select the Competitive queue and initiate matchmaking from the Party tab. Note that all party members must meet competitive eligibility requirements and be in the party.
Why is my in-game chat disconnected (Beta)?
In-game XMPP chat is currently in experimental beta testing. The embedded client establishes a connection when the app is active. If your network connection drops or switches between Wi-Fi and mobile data, the app will attempt to reconnect to the nearest regional Riot chat server.